Refund policy
Privacy & Return Policy
Last Updated: October 2026
At Hope & Hues, we are committed to protecting your privacy and ensuring a transparent shopping experience. This document outlines how we handle your personal information as well as our strict return and exchange policy.
1. Information We Collect
When you visit our store or make a purchase, we collect necessary personal details, including:
Name, shipping address, and billing address.
Contact information (phone number and email address).
Order details and payment transaction identifiers (we do not store sensitive payment card details directly).
2. How We Use Your Information
We use the information collected to:
Process, fulfill, and ship your orders via our delivery partners (such as Shiprocket).
Send tracking updates, order confirmations, and customer support communications.
Prevent fraudulent transactions and maintain store security.
3. Strict Return & Exchange Policy
No Return & No Exchange
All sales are final. We maintain a strict No Return and No Exchange policy.
We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or subjective personal preferences. Please review all product descriptions, measurements, and details carefully before placing an order.
Damaged or Defective Items: Mandatory Unboxing Video
In the rare event that your product arrives defective, wrong, or physically damaged in transit, a replacement or resolution will be considered strictly subject to the following condition:
Unboxing Video Compulsory: An uncut, 360-degree continuous parcel opening (unboxing) video is strictly mandatory to claim any damage or missing item.
Requirements for the Video:
1. The video must start before the package is opened, clearly showing the shipping label, tracking details, and intact outer seal.
2. The parcel must be opened on camera without pauses, cuts, edits, or transitions.
3. The defect or damage must be clearly demonstrated within the same continuous footage.
Reporting Window: You must report the issue and submit the original unboxing video to our support team within 24 to 48 hours of delivery.
Any claim submitted without an unedited opening video, or reported after the designated window, will be automatically rejected.
4. Third-Party Sharing
We do not sell, rent, or trade your personal information. Your contact and delivery information is shared only with trusted third parties strictly necessary to deliver your package (e.g., shipping logistics aggregators and courier partners) or to comply with statutory legal requirements.
5. Contact Us
For any questions regarding your data or to report an in-transit damaged parcel (along with your unboxing video), please contact:
Email: hopeandhues2026@gmail.com
Phone: +91 7306716493
Store URL: https://hopeandhues2026.myshopify.com